Delivery
- We deliver to mainland UK addresses.
- Delivery is free to mainland UK addresses. Bikes are dispatched from a UK warehouse and usually arrive in 3 to 5 working days.
- We email you when your order is confirmed and again with your tracking details when it has been dispatched.
- Each bike page says how the bike arrives and what, if anything, you need to fit before your first ride.
Changed your mind? 14 days to return
Under the Consumer Contracts Regulations 2013 you can cancel your order within 14 days of the day you receive it, without giving a reason. To cancel, email contact@ebikesforsale.co.uk with your order number, or use the contact form. You then have a further 14 days to send the bike back.
- The bike should be unused, apart from what is needed to check it (as you would in a shop), with its accessories and in its original packaging where possible.
- Unless the bike is faulty or not as described, the cost of returning it is paid by you. Because e-bikes are large, we tell you the likely cost and the return method before you send it.
- We refund the price and the standard delivery cost within 14 days of receiving the bike back, or of your proof of return, to your original payment method.
- We may reduce the refund if the bike shows wear or use beyond what is needed to check it.
Faulty or damaged bikes
If a bike arrives damaged, please note it on the delivery note if you can, take photos and tell us as soon as possible, ideally within 48 hours, so we can arrange a repair or replacement quickly. This request does not affect your statutory rights. If a bike is faulty, your rights under the Consumer Rights Act 2015 apply: within 30 days you can ask for a refund, and after that a repair or replacement. Send us your order number and a photo or short video and we will sort it out.